User Privacy Policy
Welcome to Fountain’s Privacy Policy. This page explains how we collect, use, store, and protect personal information when you create an account, play games, place bets, or use our services. We take user privacy seriously and aim to be clear about the data we handle and the choices available to you.
Types of data we collect
We collect different categories of information to operate the service effectively. This includes personal data you provide directly, technical information collected automatically, and transactional records related to your activity on the site.
Personal data
Personal data may include your name, contact details, date of birth, payment details supplied for deposits and withdrawals, account credentials, and identity documents if verification is required. We use this data to manage your account and meet legal or safety obligations.
Technical data
Technical data is collected automatically when you use our site. This can include IP address, device and browser details, language settings, cookies and similar identifiers, and page activity. This information helps us maintain service performance and security.
Transactional data
Transactional data covers deposits, withdrawals, bets, game history, bonus use, and support interactions. We process this information to administer transactions, handle payments, resolve disputes, and detect irregular activity.
How we use your information
We use data to provide and improve our services, process payments, verify identity, prevent fraud, deliver customer support, and comply with legal requirements. With your consent where required, we may also use contact information for service messages and promotional communications. You can opt out of marketing communications at any time.
Data protection practices
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. Measures typically include encryption for sensitive data, access controls, regular security reviews, and staff training. While we strive to protect information, no system is completely secure.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, analyse usage, and support functionality such as login and session management. Third-party analytics and advertising partners may also use tracking technologies. You can manage cookie preferences through your browser settings or via any cookie controls provided on the site.
User rights
You have rights relating to your personal data, including the right to request access, correction, deletion, or restriction of processing where applicable. You can object to or limit certain uses of your data and request portability of information you provided. Exercise of these rights may be subject to verification and applicable legal limits.
Access, correction and deletion
To access, update, or request deletion of your personal data, contact our privacy team using [email protected]. We will respond to legitimate requests and may require information to verify your identity. Certain information may be retained as required for legal or operational purposes.
Information sharing and third parties
We may share data with service providers who assist with payments, identity verification, IT hosting, analytics, and customer support. We also disclose information when required by law or to protect the safety and rights of users. We do not sell personal information to third parties.
Privacy policy updates
We may update this policy from time to time. When we make material changes, we will post the revised policy on this page. Continued use of the service after changes indicates acceptance of the updated terms. If you have questions, contact [email protected].