Get in touch with our team
If you have a question about your Fountain account, need help with deposits or withdrawals, or want to report a technical issue our support team is on hand to help. We can assist with account verification, payment troubleshooting, bonus queries, and general feedback. For the fastest response use live chat or the email contacts below. Our agents aim to respond quickly and will guide you step by step until the issue is resolved. You can also send suggestions about games.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7) |
| General Enquiries | [email protected] (response within 24h) |
| Affiliate Enquiries | [email protected] (partner team) |
| Payments | [email protected] (payment queries) |
| Privacy | [email protected] (data requests) |
| Phone | +1 732 614 2985 |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
| Response time | Email replies usually within 24 hours |
| Languages | English, Russian, Kazakh, Ukrainian |
Email Support
Email is the preferred way to contact us for detailed requests, account queries, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details. Providing this information up front helps us process requests faster and avoid delays in resolving your issue.
Send us a message
Response Time
Support response times vary by request. Most inquiries are handled within one business day, with simple account or payment questions often resolved sooner. More complex matters, such as security checks or detailed investigations, may take longer depending on their nature and required verification. We’ll keep you updated on progress and expected timelines while we work on your case.
Feedback
Your feedback helps us improve Fountain. Please share any suggestions, ideas, or issues you encounter, we read every message and act on common themes to make the site easier to use. Send thoughts through the feedback form or contact us; we value clear, practical suggestions and use them to refine features, fix problems, and improve the overall experience for all players.