Fountain Casino Responsible Gambling

At Fountain we take responsible gambling seriously. We want play to stay enjoyable and under control, so we provide clear information and practical tools to help you manage your activity. If you ever feel your play is becoming a problem, we encourage you to use the controls below and reach out for support.

Player protection principles

We aim to promote safe play by making controls available, supporting informed decisions, and responding promptly to requests to limit or pause activity. Our approach is based on prevention, early intervention, and respecting every player's right to choose how they play.

Activity-control tools

You can use a range of tools to manage your account and playtime. These measures are designed to give you direct control over spending and access without needing to contact support in many cases.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you fund your account. Limits can be adjusted by you, and changes may be subject to a cooling-off period to prevent impulsive increases.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. This helps keep losses within a level you consider acceptable and can be used alongside deposit limits for tighter control.

Time limits and session reminders

You can set session time limits and receive reminders when a session is approaching a chosen duration. Taking regular breaks helps keep play balanced and reduces the risk of excessive time spent online.

Cooling-off and self-exclusion

If you need a break, you can use a temporary cooling-off period. For longer-term measures, self-exclusion allows you to block access to your account for an extended period. Self-exclusion is intended to be irreversible for the chosen period and should be chosen carefully.

Recognising signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting other responsibilities, or feeling unable to stop. If you notice these patterns in yourself or someone you care about, consider activating limits or taking a break.

Practical tips for staying in control

- Set strict deposit and loss limits before you start playing.
- Use session timers and take regular breaks.
- Never gamble with money you need for bills or essentials.
- Avoid gambling when stressed or under the influence of alcohol or drugs.
- Keep track of your activity and review limits regularly.

Professional help and support

If you think you need additional support, consider reaching out to local professional services or a healthcare provider. Support organisations and helplines in your area can offer confidential advice and practical assistance. If you need help managing your account settings, please contact our support team through the Help centre in your account.