Fountain Casino Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Fountain and our services. They explain the relationship between us and registered users, what we expect from account holders, and how promotions, payments, and disputes are handled. By accessing Fountain you agree to comply with these terms and any additional rules that apply to specific offers or features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your login credentials. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts that show signs of fraud, multi-accounting, bonus abuse, or other prohibited behaviour. Account verification may be required before you place bets or request withdrawals; failure to complete verification can lead to holds on funds or account restrictions.

Eligibility requirements

Access to Fountain is limited to users who meet legal and platform requirements. You must be of the minimum age required by applicable law to gamble and have the legal capacity to enter into these terms. Where additional eligibility rules apply to a promotion or payment method, those rules will be set out in the corresponding offer or cashier pages.

Acceptable platform use

Use the site only for lawful, personal gaming. Prohibited actions include attempting to cheat or manipulate games, sharing accounts, colluding with other players, using automated software or bots, and any activity intended to exploit system errors. We reserve the right to void bets, withhold winnings, or close accounts when rules are breached.

General bonus and promotion rules

Promotions, bonuses, and free spins are governed by specific terms that accompany each offer. These terms may set wagering requirements, eligible games, maximum bet limits while a bonus is active, expiry dates, and withdrawal restrictions. Promotions may vary by player region and are subject to change. Any abuse of promotional terms can result in bonus removal and account action.

Deposits and withdrawals

Payments and verification

Available payment methods, currencies, and transaction limits are displayed in the cashier. Deposits may be processed instantly depending on the method chosen. Withdrawals are subject to verification and may require identity documents or additional checks. We may apply limits, hold times, or require funds to be returned to the original payment method where applicable.

Fees and limits

Any fees, minimums, or maximums will be shown in the cashier or in promotion terms. If a transaction is declined or delayed you should contact our support team for assistance.

Dispute resolution

If you have a complaint, please contact our support team so we can investigate. We will aim to respond promptly and provide an explanation or corrective action where appropriate. If a resolution cannot be reached through our internal process, we will explain the available escalation options. Use of further dispute mechanisms will depend on the circumstances and any applicable external processes.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified via account messages. Continued use of Fountain after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the services and close your account.

If you need help or have questions about these terms, contact our support team at [email protected].